Refund & Exchange Policy

Last updated: November 2026

At MedMost Software we want you to be satisfied with our services. Because our work is custom software and digital services, refunds are handled as follows. This policy applies to all services purchased through medmostgroup.com.

1. Before Work Starts

• If you cancel before any work has started, you receive a full refund of payments made, minus any non-recoverable third-party costs already incurred (e.g., domain registration, purchased licenses).

2. After Work Has Started

• If you cancel after work has started, you are charged for work completed up to the cancellation date. The remaining balance of your advance payment is refunded within 14 business days.
• The advance payment covers project kickoff, planning and design work, and is partially non-refundable as defined in your quotation.

3. After Final Delivery / Approval

• Once the final deliverable is delivered and approved, payments are non-refundable, except in the case of a demonstrated material defect that we fail to fix within a reasonable time.

4. Non-Refundable Items

• Domain name registrations (once registered in your name).
• Third-party licenses, themes, plugins, or app-store fees already purchased.
• Renewed hosting periods already activated.

5. Exchanges / Plan Changes

• You may upgrade your plan at any time; the unused balance of your current plan is credited toward the new plan.
• Downgrades take effect at the next renewal period.
• Changes to project scope after approval are handled as a new quotation or billed change request.

6. How to Request a Refund

• Contact us via the website contact form or call +2 0100 652 622 4 with your order/invoice number.
• Refund requests are reviewed within 7 business days.
• Approved refunds are issued to the original payment method within 14 business days.

7. Disputes

If you disagree with a refund decision, you may escalate it by contacting us directly. This policy is governed by the laws of the Arab Republic of Egypt.